Privacy policy

COSE attaches great importance to the protection and respect of your personal data. The purpose of this policy is to inform you of our practices regarding the collection, use and sharing of information that you may provide to us through our website or during our exchanges.
This policy describes how we treat the personal data we collect when you browse our site and/or when you transmit data to us. We invite you to read this document to learn and understand our practices regarding the processing of your personal data.
In the remainder of this document, User refers to any natural or legal person who visits the COSE site, fills in contact forms and uses any functionality of the site.
Customer refers to any User using COSE products.

  • Collection of information and nature of the information collected
    • COSE does not collect information when visiting its website.

    COSE only collects the information you provide in the contact form or during an email contact,
    The information collected includes in particular:

    • identification data: name, first name, e-mail address, telephone number, country, type of industry, company, profession, reason for using our products
    • contact data: email, telephone number, service, postal address.

    COSE does not receive or record information about the user’s computer and browser, including IP address, software and hardware used, and the page(s) requested.

  • Use of information - purpose of the processing operations

    COSE only processes personal data for specific, explicit and legitimate purposes. All information collected from users can be used to:

    • provide authentication services, authenticate and manage the user’s identity,
    • store customer and user data,
    • Provide services, including technical data subscription services.
    • Ensure the processing of the submission of applications from applicants,
    • Manage personal data,
    • Respond to requests made through forms,
    • Improve our website and its service offer to Customers.
    • Contact users and customers by e-mail, phone,
    • Conduct surveys.

    COSE also carries out data processing for purposes other than the strict execution of contracts in the event that there is a legitimate interest in carrying out the processing.
    Some processing operations may require your consent, which you may withdraw at any time.
    To this end, the aims pursued by COSE are as follows:

    • analysis of users’ comments sent through the forms in order to improve products, services and the site,
    • Survey of users and customers.

    COSE may retain the data for the time necessary for their use plus two years.

  • Recipients of the processing operations

    The data collected is intended solely for internal use by COSE to the services of COSE and to any partners who may have an interest in it.
    If data are to be processed by COSE partners, a confidentiality agreement is first signed with the partner providing the processing or use services and for certain processing operations, you may be asked for consent.
    The data processed may be transmitted without limitation to the competent authorities, at their request, in the context of judicial proceedings and requests for information from the authorities or in order to comply with other legal obligations.

  • Data processing outside the EU

    We store Personal Data within the EU. However, to the extent that, for example, some of our partners or service providers may be located in countries outside the European Union (“Third Countries”), we may transfer some of your Personal Data to these countries. This may be the case in particular for Third Countries for which the European Commission has not taken a “adequate protection” decision. In this case, the partners or service providers first sign the “standard contractual clauses” of the European Commission and are subject to binding internal rules approved by the authorities.

  • Rights and terms of exercise

    The user of the site has the right to access, rectify and delete data concerning him/her.
    Customer and user have the right to object to the processing of data concerning them or to request its limitation.
    The user may request the portability of his personal data.
    The user may exercise his rights at any time by contacting the Data Protection Officer by sending a message via the contact form to :

    COSE : Délégué à la protection des données personnelles

    Any request for the exercise of rights must be accompanied by a photocopy of two pieces of identification. COSE sends its response to the user within one month of receiving the request.
    If at any time the user wishes to unsubscribe and no longer receive emails, explicit unsubscribe instructions are included on the contact page.
    The customer’s or user’s personal data is not sold, exchanged, transferred or given to another company for any reason whatsoever, unless it is necessary to respond to a request.

  • Cookies and similar technologies

    Cookies improve access to the site and identify visitors.
    Cookies are files containing specific information placed on your web browser when you visit websites such as COSE’s.
    Cookies improve the user experience. This use of cookies is in no way linked to personally identifiable information on our site.
    We do not use cookies or the data they generate for purposes other than the proper functioning of the site.
    Cookies are not used to recognize the user/customer when they visit COSE, to remember preferences and to provide the best possible services.
    Two cookies are used by the COSE site: WordPress Cookies

    1. wordpress_test_cookie: this cookie is used by the WordPress tool to check if cookies are enabled in your browser.
    1. pll_language: this cookie is used by Polylang, a translation tool to store your preferred language.

    However, the user can configure his computer as follows to refuse the installation of cookies:
    In Internet Explorer: tool tab (pictogram in the shape of a cog in the top right corner) / internet options. Click on Privacy and choose Blocked all cookies. Confirm with Ok.
    Under Firefox: at the top of the browser window, click on the Firefox button, then go to the Options tab. Click on the Privacy tab. Set the Retention Rules to: Use the custom settings for the history. Finally, uncheck it to disable cookies.
    Under Safari: Click on the menu pictogram at the top right of the browser (symbolized by a cog). Select Settings. Click Show Advanced Settings. In the “Privacy” section, click on Content Settings. In the “Cookies” section, you can block cookies.
    Under Google Chrome: In the upper right corner, click More Settings. At the bottom, click on Advanced Settings.
    In the “Privacy and Security” section, click on Site Settings. Click on Cookies “Show all cookies” and site data “Delete all”. Confirm the deletion by clicking on “Delete All”.

  • Confidentiality of your password

    You are responsible for the confidentiality of the password you have chosen to access our site or our services or encrypted exchanges.
    You agree to keep this password secret and not to share it with anyone.

  • Links to other websites and social networks

    Our site may occasionally contain links to the websites of third party organizations. These websites have their own privacy policies and we are not responsible for the use of the information collected by these websites when you click on these links. We encourage you to review the privacy policies of these sites before providing them with your Personal Information

  • Modification of our privacy policy

    We may change this Privacy Policy from time to time. When necessary, we will inform you if your e-mail address is correctly filled in. You can also visit this page to review any changes or updates to our privacy policy.

  • Protection of information

    Computers and servers used to store personally identifiable information are stored in a secure environment.
    COSE implements security measures to permanently preserve personal information, including when certain operations are performed by subcontractors.
    COSE uses encryption to protect sensitive information transmitted online.
    Only employees who need to know for work purposes have access to personally identifiable information.

  • Consent

    Whenever your consent is sought, it is explicitly requested.

  • Modification of the Data Protection Policy

    We may change this privacy policy, in particular to keep up with changes in regulations.